🚀 Free Consultation Available • Website • Marketing • WhatsApp Automation • CRM Solutions
TNS TECHNOVA • CUSTOMER COMMUNICATION
Turn Conversations Into
Business Opportunities
Build structured WhatsApp campaigns, automated follow-ups,
CRM workflows and customer communication systems that help
businesses respond faster and manage leads more effectively.
Campaigns
Structured customer messaging
CRM
Organize and manage leads
Automation
Faster follow-up workflows
Analytics
Track communication performance
Complete WhatsApp Marketing
More Than Just Bulk Messaging
Build a complete customer communication workflow from lead
capture and segmentation to follow-up, support and conversion.
WhatsApp Marketing System
We design WhatsApp communication workflows around your
business goals—helping your team organize leads, send
relevant messages and manage follow-ups efficiently.
- Campaign and broadcast planning
- Audience segmentation and contact organization
- Lead follow-up workflows
- Automated reply and chatbot flows
- CRM-based customer management
- Interactive CTA and message flows
- Campaign performance monitoring
- Customer support and re-engagement workflows
Start WhatsApp Service
What You Get
A structured communication stack designed to help your
sales and support teams manage customer conversations.
Campaigns
Plan and organize targeted WhatsApp campaigns.
Segmentation
Group contacts by relevant customer categories.
Chatbot
Design automated conversation flows for common queries.
Auto Reply
Respond faster to recurring customer messages.
CRM Integration
Connect communication with lead management workflows.
Reporting
Track campaign and follow-up performance.
Advanced Features
Built for Sales, Support & Customer Engagement
Combine communication, automation and lead management into
one structured WhatsApp workflow.
Campaign Management
Plan customer communication campaigns with clear objectives.
- Campaign segmentation
- Message planning
- Follow-up sequences
Lead Segmentation
Organize contacts based on business-relevant categories.
- Lead categories
- Customer groups
- Targeted communication
AI & Chatbot Workflows
Design automated flows for common questions and actions.
- Auto replies
- Conversation flows
- Lead qualification
Live Customer Support
Give your team a structured way to manage conversations.
- Customer conversations
- Follow-up management
- Support workflows
CRM & Lead Management
Keep customer information connected with communication.
- Lead records
- Customer history
- Status management
Interactive Messages
Create clearer customer journeys using actionable CTAs.
- CTA buttons
- Quick actions
- Response flows
Follow-Up Automation
Reduce missed follow-ups with organized communication sequences.
- Lead reminders
- Customer follow-ups
- Re-engagement
Performance Tracking
Review communication activity and identify opportunities.
- Campaign reports
- Lead activity
- Conversion signals
Responsible Messaging
Build communication workflows around consent and platform policies.
- Permission-based outreach
- Opt-out handling
- Relevant messaging
Customer Journey
From Lead to Customer Conversation
A structured WhatsApp funnel helps your team move from
incoming leads to timely follow-up and customer action.
01
Capture
Bring new enquiries into your lead system.
02
Segment
Organize contacts based on relevant intent.
03
Engage
Send useful and relevant communication.
04
Follow Up
Manage timely responses and next actions.
05
Convert
Move qualified conversations toward business action.
Automation Workflows
Reduce Manual Follow-Up Work
Create practical workflows that help your team respond
consistently without losing the human side of customer service.
Lead Follow-Up Flow
Organize a simple sequence from new enquiry to sales
follow-up and team handover.
New Lead
Lead enters the CRM or enquiry system.
Initial Response
Send an appropriate first response.
Qualification
Identify intent and customer requirements.
Sales Handover
Assign qualified conversations to the team.
Customer Support Flow
Create structured support conversations for common
questions, requests and service follow-ups.
Customer Query
Receive the customer's message or request.
Automated Assistance
Handle common questions through a flow.
Team Escalation
Route complex queries to the right person.
Resolution
Close the request after customer assistance.
Our Process
Strategy Before Automation
We first understand your customer journey, then design the
communication and automation around your actual workflow.
STEP 01
Understand
Review your business, audience, offers and customer journey.
STEP 02
Plan
Define segments, messages, follow-ups and communication goals.
STEP 03
Setup
Configure CRM, campaigns, automation and response workflows.
STEP 04
Launch
Start relevant customer communication and monitor activity.
STEP 05
Optimize
Review results and improve messages, workflows and follow-up.
Performance Tracking
Measure Communication Performance
Track meaningful signals so your team can understand which
campaigns and follow-up workflows need improvement.
Campaign Activity
Monitor campaign communication.
Responses
Understand customer engagement.
Qualified Leads
Track meaningful sales conversations.
Conversions
Connect conversations with business actions.
Ready to Build a Smarter WhatsApp Workflow?
Tell us about your business, lead flow and customer communication
process. TNS Technova can help you design a practical WhatsApp
marketing and automation system around your goals.